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Privacy Policy(GDPR)

This privacy policy applies to the personal data of customers, partners and other external parties and website visitors of MARUWA Group (“MARUWA”) that is collected or used by MARUWA CO LTD or its subsidiaries. MARUWA appreciates the interest you have shown in our company, products and services by visiting our website www.maruwa-g.com or related communication channels, including, but not limited to, our social media pages.

This privacy policy applies to all the personal data that MARUWA collects when you interact with MARUWA such as when you visit our websites, when you apply for a job position, when you purchase MARUWA products or services, when you subscribe to newsletters, when you contact customer support, and when you interact with MARUWA as a customer, supplier or business partner, etc.

Protecting the personal rights and privacy of each and every individual is the foundation of trust in MARUWA’S business relationships.

What is personal data and what does processing mean?

Personal data includes all information that can be directly or indirectly linked to a living individual, i.e. data such as name, personal identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing is more or less any use of personal data. According to law processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Who is responsible for your personal data?

The controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. MARUWA Co Ltd, is responsible for the processing of personal data and is responsible for guaranteeing that the processing within the MARUWA Group is in accordance to law. What personal data do MARUWA collect about you?

The following personal data may be processed within our customer relationship:

  • Contact information (such as name, e-mail address and telephone number)

  • Customer category

  • Contact preferences

The following personal data may be processed within our group (subsidiaries) relationship:

  • Contact information (such as name, e-mail address and telephone number)

When you apply for a job position through MARUWA’S website, or through any other communication channel, we may process following personal data about you:

  • Contact information (such as name, e-mail address and telephone number)

  • Personal identification number

  • Information from your Curriculum Vitae, such as work experience, former employers, references and other information that you provide us with

By sending us your application you will consent to the processing of your personal data. If you want to withdraw your consent please contact our Office, see contact details below.

When you visit MARUWA’s website www.maruwa-g.com we (and third party service providers acting on our behalf) use cookies and other tools to automatically collect information about you when you use MARUWA site, subject to the terms of this privacy policy and applicable data laws and regulation.

How we use cookies

Cookies are used to make websites work more efficiently, but also to provide the owner of the website with certain information. Cookies make it possible to distinguish between users, which in itself can give each user a more customized and positive experience of the website.

What are cookies?

Cookies are small text files with information that are stored on your computer (or other Internet enabled devices, such as smart phones or tablets) when you visit a website. A cookie normally contains the name of the website it originates from, the duration period of the cookie (i.e. how long the cookie will be stored on your device) and a value, which is usually a randomly generated unique number.

What does MARUWA Group use cookies for?

MARUWA Group uses cookies that are needed for the websites to function properly and that are necessary for you to be able to navigate the website and to use its functions.

The websites use cookies that enable counting the number of users and calculating the traffic to the website, to enhance your experience and to individualize future visits by remembering your user preferences. Cookies are also used to compile anonymous, aggregated statistics to better understand how users use the websites, which helps us improve their structure and content.

Cookies that are used on the websites

There are three types of cookies on the websites:

  • Persistent cookies, i.e. cookies that are saved as a file on your computer for a longer period of time. For example, persistent cookies are used in connection with functions that tell you what information is new since you last visited the specific website. How long the cookie is stored on your device depends on the duration period of the specific cookie and the settings of your browser.

  • Session cookies, i.e. cookies that are stored temporarily in the memory of your computer while you are visiting and navigating a site. Session cookies are used, for example, to determine what language you have selected. When you leave a website, the session cookies that have been used are deleted.

  • Third-party cookies, i.e. cookies that belong to other domains than those shown in the address bar. Third-party cookies create possibilities in tracing the user’s browser history.

How you block and/or delete cookies

Most browsers have standard settings that accept the use of cookies. You can change these settings so that you as a user are warned whenever a cookie is sent to your computer, or to block cookies as a main rule. You can also choose to delete all cookies that are stored on your computer.

How you delete stored cookies or change your settings regarding cookies is specified in the browser instructions or in the help function that most browsers are equipped with. If you use different devices to see and access the website (for example your computer, smart phone, tablet etc.), you must ensure that the website of each device is adjusted in accordance with your wishes regarding cookies.

Note that if you choose not to allow storage of cookies, it is possible that you cannot use all parts of the Websites and that some parts of the websites may not function properly.

Why do MARUWA process your personal data?

MARUWA will collect and process personal customer data within the scope of our customer relationship processes. The personal data is collected and processed for the following purposes:

  • Completing obligations to customers such as execution of purchase, invoicing and providing support,

  • Improve and optimize customer offering, such as product development and product features,

  • Enable general customer care and customer service, such as answering questions,

  • Storing customers preferences for future interactions and communications from MARUWA,

  • The data can also provide basis for market and customer analyzes, market research, statistics, business tracking and business and method development related to the purchase of goods and services.

The personal data is processed on the basis of MARUWA’s legitimate interest of being able to maintain and document customer relationships and related activities and in order to fulfill customer agreements between MARUWA and our clients and to be able to provide the products and services ordered.

Further on personal data is processed in order for MARUWA to comply with its legal statutory obligations stated in applicable legislation, such as accounting laws.

MARUWA will also collect and process data in order to identify and develop potential customers and to present offers. This personal data is based on a legitimate interest of being able to reach out to new potential customers. MARUWA will provide information about the collecting and processing of personal data when the first interaction with the potential customer occurs. ndividuals always have the right to object to processing activities of their personal data.

MARUWA will collect and process data about suppliers and business partners in order to manage customer relationships, facilitating information access and to enhance communication in order to fulfill agreements and legal obligations.

Retention periods

MARUWA will retain customer personal data for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes. If no interaction occurs between us and a customer MARUWA will then erase the personal data pertaining to that customer when no longer necessary.

Product quality, design and tractability is vital for MARUWA. If you, in your role as a customer to MARUWA, is involved in information exchange regarding the design of our products we will retain our information exchange regarding product design for as long as the product is being used in the market.

Personal data concerning customers, suppliers and business partners regarding verifications will be retained for at least a period of seven years from the end of the calendar year during which the relevant financial year ended for accounting purposes due to legal obligations.

Disclosure to third parties

When you interact with MARUWA as a customer MARUWA may share your personal data with our suppliers and business partners and other third parties bearing a necessary relationship for MARUWA to provide its services.

When you interact with MARUWA as a supplier or business partner, MARUWA may disclose personal data to another business partner and or a supplier, such as factories, warehouse and transportation suppliers. MARUWA may share your personal data with governmental authorities in order to fulfill legal obligations in the areas of tax and customs, anti-fraud and anti-money laundering legislation.

Your rights

Once you have provided us with your personal data, in certain circumstances you are entitled to;

  • request confirmation whether or not personal data is processed and obtain access to your information

  • object to any processing of your personal data processed on the basis of a legitimate interest, on grounds relating to your particular situation;

  • have your personal data erased under certain circumstances, e.g. for direct marketing

  • restrict the processing of your personal data under certain circumstances

  • request information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”).

To exercise any of the rights mentioned above we refer you to the contact person (for contact details see below).

You have always the right to lodge complaints pertaining to the processing of your personal data to the competent supervisory authority responsible for data protection matters.

Appropriate safe guards

MARUWA recognize and take seriously our responsibility to protect the personal data you entrust to MARUWA from loss, misuse or unauthorized access. MARUWA uses a variety of security technologies and organizational procedures to help protect your personal data. For example, access controls, firewalls, antispam, antivirus and secure servers. We encrypt certain types of data, such as financial information and other sensitive data.

Personal data may be disclosed to external parties, such as service providers which process personal data under the instructions of MARUWA. Where such disclosure entails transfers of personal data outside the EU/EEA, MARUWA will ensure that appropriate safe guards will be put in place prior to such transfers.

Changes to this privacy policy

MARUWA reserve the right to change or add to this privacy policy from time to time and will post any material revisions on our websites. We will post a prominent policy on our privacy policy page to notify you of any significant changes to this privacy policy, and, will indicate at the top of the policy when it was most recently updated. We encourage you to check back often to review the latest version.

Contact information

If you have any queries about how MARUWA treat your information, the contents of this privacy policy or your rights under local law, please contact Maruwa Europe Ltd, admin@maruwa-eu.com or phone no. +44 (0)1233 501 555.

  • Controller:

  • MARUWA EUROPE LTD
    The Boulevard
    Orbital Park
    Ashford
    Kent TN24 0GA

  • Phone: +44 (0)1233 501 555